1. How do I set up/change/cancel an appointment?

Please call our East office at (317) 355-1144 for Drs. Hollander, Henderson and Shah and call the North office at (317) 578-2600 for Drs. MacDonell, Carlson and Ciaccia and Harrison. Follow the options upon reaching the appropriate office. If you find it necessary to cancel or reschedule your appointment, please provide us 24 hours notice. We understand that emergencies arise on occasion and that you might not be able to provide advance notice. However, we reserve the right to refuse to reschedule your appointment if you repeatedly miss appointments without appropriate advanced notice.

2. How long does it take to get in for an office appointment?

We strive to give all patients the earliest available appointment, usually within two weeks. We maintain a waiting list so that patients can be moved up whenever cancellations result in an unexpected opening.

3. Do I have to pay for my visit at the time of appointment?

Our contracts with insurers require that we collect co-pays at the time of service. We accept cash, check, and American Express/Discover/MasterCard/Visa. If you have no insurance, please contact our billing department in advance to obtain details of our payment policy.

4. What do I do in an emergency ? Who should I contact if I get sick after hours or over the weekend?

Our offices are open Monday through Friday from 9:00AM to 4:30PM. If you have an emergency, please dial 911. If you have an urgent medical question after hours, dialing our office phone numbers will allow you to reach our answering service, Medical Society Exchange. Their direct number is 631-3466. The physician on call will return your call as quickly as possible. Routine prescription refills and controlled substance refills are not handled after hours. Test results should be requested during normal business hours, as the on call physician will not be able to provide you with results.

5. How can I get a prescription refilled?

If you need refills mailed or called in before your next office appointment, please call our office during regular business hours. Though we try to accommodate prescription refills the same day, this is sometimes not possible. For this reason, please give us two days advance notice whenever possible. We generally will not call you back to notify you the prescription has been called in; please check with your pharmacy directly. However, if we cannot honor your refill request we will notify you. Narcotics and other controlled substances will only be refilled during normal business hours.

6. Will your doctors do the procedures at Community Hospitals?

Our doctors perform procedures at the Indianapolis Endoscopy Center, Community Hospital East and Community Hospital North. The location at which your procedure is performed depends in large part on the day of the week, time of day, and the need for special equipment. Indianapolis Endoscopy Center is a joint venture between the Community Health Network and gastroenterologists, including physicians of Gastroenterology Associates.